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‎09-21-2020 11:03 AM

HP Recommended
Product: HPELITEBOOK x360 1030 G2
Operating System: Microsoft Windows 10 (64-bit)

I own an HPELITEBOOK x360 1030 G2 " . Recently I noticed that with battery power (DC) on the elitebook  shuts off without any warning at 47% battery level. And whenever I turn on the power it doesn't come on except I plug in the AC adapter. When it comes on, the system still show the battery at 47% and if i remove it at 47% it dies. 

1 person had the same question
6 REPLIES 6

‎09-21-2020 03:02 PM

HP Recommended

So how old is the battery and have you run a full diagnostic test on it? Likely just needs battery replacement. 

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‎09-21-2020 03:13 PM

HP Recommended

cycle count 486/1000

battery age 761 days 

design capacity 4935

full charge capacity 3275 mAh

cell voltage 1: 0mV

cell voltage 2: 4371mV

cell voltage3:4342 mv

cell voltage4 : 4342

 

 

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‎09-21-2020 03:14 PM

HP Recommended

this what its showing me the battery last normally but unexpected it start this shutdown 

 

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‎09-21-2020 04:05 PM

HP Recommended

No that shows an old and weak battery. Tine for a new one. 

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‎10-16-2020 08:08 AM

HP Recommended

Could you tell me what is this showing and how can you tell? Thanks

 

 

batterytest.JPG

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‎10-16-2020 01:28 PM

HP Recommended

Please start your own thread but this also shows an old and weak battery....only has 72% of its original capacity. 

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