cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 2 0 0
Message 1 of 6
237
Flag Post

battery stops charging at 47%

HP Recommended
pavilion au007tx
Microsoft Windows 10 (64-bit)

My hp pavilion au007tx battery is not charging beyond 47%.what should i do?

5 REPLIES 5
Highlighted
HP Support Agent
HP Support Agent
11,617 11,608 572 634
Message 2 of 6
Flag Post
HP Recommended

@raghunath7

Thank you for joining the HP Community

 

Let's follow the below steps.

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again (If the battery is removable follow the below steps)
Step 05. Please Shutdown the Notebook 
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart

 

Next update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists run a Battery Test to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery

 

Refer to this document: https://support.hp.com/us-en/product/hp-pavilion-15-au000-notebook-pc-series/10862158/model/11534795... for Testing and Calibrating the Battery.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

but my laptop 15 au007tx has a non removable battery and manual battery test shows it is passed and calibration not required.

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
11,617 11,608 572 634
Message 4 of 6
Flag Post
HP Recommended

@raghunath7

 

Delete the driver from the device manager.

 

Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" and select uninstall
 

Restart the computer.

 

Update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

0 Kudos
Highlighted
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

hi the suggestion u gave is not working

 

0 Kudos
Highlighted
HP Support Agent
HP Support Agent
21,068 21,032 1,392 2,280
Message 6 of 6
Flag Post
HP Recommended

@raghunath7,

 

As you have already followed the steps suggested from the previous post and unfortunately nothing has helped to resolve this issue. 

 

This looks like a possible hardware failure. I would recommend you contact our HP support team for further assistance. 

 

HP support team can be reached on this link.

 

Let me know if you need any further assistance. I'll be more than happy to help you.

 

Take care and have a great day!

 

Cheers 🙂

Jeet_Singh
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation