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‎03-15-2017 07:58 PM

HP Recommended
Product: hp15

blue  screen ran hp diags  hard drive quick test came back with no hard drive installed  is the hard drive bad or is it something else its 15 months old

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Accepted Solutions

‎03-16-2017 12:25 AM

HP Recommended

Sounds like the hard drive has failed and will need to be replaced. If you are still in warranty HP will send a replacement. If not a retail laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

**Click Accept as Solution on a Reply that solves your issue**
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‎03-16-2017 12:25 AM

HP Recommended

Sounds like the hard drive has failed and will need to be replaced. If you are still in warranty HP will send a replacement. If not a retail laptop SATA hard drive can be used. Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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