• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-26-2020 02:40 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

one of the two hinges holding the touchscreen/lid to the keyboard must've cracked at some point and now it's broken.  how do i go about getting a hinge replaced (before the second one breaks, too!)  

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-26-2020 06:50 AM

HP Recommended

If the device is out of warranty then you have three options:

1. contact HP and send the unit in for repair

2. contact a local computer repair shop and have them source and replace the hinges

3. Go to support.hp.com and search for the maintenance and service guide for your laptop. This guide will list all the parts and you can then either try to order from parts.hp.com or check Ebay. Once you have the parts, either replace yourself or again find a local repair shop to perform the repair.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-26-2020 06:50 AM

HP Recommended

If the device is out of warranty then you have three options:

1. contact HP and send the unit in for repair

2. contact a local computer repair shop and have them source and replace the hinges

3. Go to support.hp.com and search for the maintenance and service guide for your laptop. This guide will list all the parts and you can then either try to order from parts.hp.com or check Ebay. Once you have the parts, either replace yourself or again find a local repair shop to perform the repair.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.