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‎12-29-2019 02:37 PM

HP Recommended
Product: HP laptop 15-bs
Operating System: Microsoft Windows 10 (32-bit)

One month shy of my warranty expiration , the left hinge on my hp broke. The keyboard side plastic hinge broke completely free from attachment point. Shipped and returned in two weeks for free. Now, fourteen months later, it broke in exactly the same  place.. This laptop is treated with loving care. I emailed HP hq and said there must be a defect. No response. Anything for an easy fix?

Thanks

1 REPLY 1

‎12-30-2019 10:59 AM

HP Recommended

Hi @winkmr

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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