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‎01-24-2026 05:13 PM

HP Recommended

chromebook14 as new I have a play store and download apps but after update it do not have a play store 

1 REPLY 1

‎01-26-2026 03:53 AM

HP Recommended

Hi @ganakankan,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you need help with your HP ChromeBook 14.

Troubleshooting Steps to Restore Play Store:
 

  • Re-enable in Settings: Go to Settings > Apps. If you see "Google Play Store," click it and ensure the toggle is turned "On".
     
  • Restart/Powerwash: Perform a full restart of your Chromebook. If that fails, a powerwash (factory reset) may be required to re-initialize the system.
     
  • Check for Further Updates: Sometimes a subsequent update fixes a broken previous one. Go to Settings > About Chrome OS > Check for updates.
     
  • Check Account Type: If this is a school or work device, the administrator may have disabled access.


    I hope this helps.

 

Take care and have an amazing day!
 

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Jerry_57

HP Support

I'm an HP Employee.


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