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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-19-2021 02:41 PM

HP Recommended
Product: elitebook x360 g3 1030
Operating System: Microsoft Windows 10 (64-bit)

I have a  elitebook x360 G3 1030 where clickpad has been unstable. 

I have updated all the drivers according to hp support page

 

lately right and left click has not been  working. works well with the external mouse

 

updated all drivers that i can think off

bios-updates, chipset and  of cource alpemusdriveren.

 
 

Alpes Musdriver

 

 

8.2206.1717.1019 Rev.A 7,0 MB 14. jan 2020 Sist ned

 
 
 

 

 

under devices i can see that the i2c hid device has error code 10. 

i tried to manualy force the driver here to use the diffrent alpes driver: (C:\SWSETUP\SP101373\Driver\ALPS\Setup), this result in mouse partly working but not properly. i also tried forcing the mouse hid compatible device to use the alpes driver but still not works. 

 

I cant find this this clickpad settings in control panel under settings:

pocco1_2-1616185754106.png

 

any ideas or is it a hardware fault?

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