does this laptop support windows hello face or not

[bob1889]

does this laptop https://support.hp.com/in-en/product/details/hp-pavilion-14-cd0000-x360-convertible-pc/model/2239957... support windows hello face as on the website for its drivers it lists the realtek IR camera driver which is used for windows hello but ive never been able to get it to work.

would like someone to help

thanks,

[erico]

What specific build of Windows 10 is installed?

What is the specific Realtek IR camera part number?

You can check at this Microsoft web site.

https://learn.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-10-1703-supporte...

I do not see your laptop's  8th Gen i7-8550U processor listed and that may be why it does not work. 

[bob1889]

hi

thanks for replying but the i7 8550u was released in august 2017 and windows 10 v1703 was released in april 2017 which explains why it wasnt present in the document, but it is present in v1803 and above so it still doesnt answer my initial questions as to if the laptop actually does have an IR camera or if it doesnt why does the website have drivers for it?

thanks.

bob

[erico · Accepted solution]

According to the Maintenance & Service guide for your laptop series it has one of the two  following web cameras.

You will have to invoke the Windows  Device Manager to see which one yours is.

Your laptop has the MX130 w/4GB VRAM discrete graphics

"Camera HP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid
BSI sensor, f2.2, WDR, 88° wide field of vision

1080p by 30 frames per second 
Support Windows Hello 
Dual array Digital Microphones w/ appropriate software - beam forming, echo cancellation, noise
suppression"

or 

"HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, WDR, 88° wide field of
vision

720p by 30 frames per second 
Dual array Digital Microphones w/ appropriate software - beam forming, echo cancellation, noise
suppression

Front/rear: HP Wide Vision 5 MP Camera with MIPI, BSI sensor, f2.2, 120° WFOV, fixed focus, 5 MP @
30 frames per second
  "

[bob1889]

Yea it has the 720p 30fps camera so now i know it doesnt have windows hello

thanks,

Bob

[erico]

@bob1889 

You're welcome.