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‎10-27-2021 09:27 AM

HP Recommended
Product: HP 348 G4
Operating System: Microsoft Windows 10 (64-bit)

Hi,

From last few days after updating windows 10 I am facing problem in my fingerprint. I have tried so many ways by watching youtube video and blog. But the problem is still there. I have tried all of these: https://helpdeskgeek.com/windows-10/how-to-fix-windows-hello-fingerprint-not-working-in-windows-10/ 

n.jpg

 

Today I have run system test. In this test short drive self test is showing canceled.

 

h.jpg1.jpg

After that I have run component test. Here it is showing canceled on SSD drive. Now I didn't understand what is the main problem and why my fingerprint not working.

Is that a problem of SSD drive or something else. Please help me to solve this issue.

 

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