• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-31-2021 04:04 PM

HP Recommended
Product: Pavilion 14-ce0xxx
Operating System: Microsoft Windows 10 (64-bit)

I have had this laptop for about the two years now. The hinge of the screen starts to fall apart. I have never drop this laptop nor did anything physically traumatising to it. I am quite disappointed as this is only two years old and it only happen a year after my warranty. I found out that I am not the only one that has this problem. I really hope this can be resolved!

3 REPLIES 3

‎04-01-2021 06:17 AM

HP Recommended

@brainbrain001

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
I can see how that would be difficult, this sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎04-01-2021 04:46 PM

HP Recommended

Hi, 

 

Thank you for the prompt reply. However I couldn't find the link that leads me to the support engineer page on the website. My warranty has run out and I tried to renewy warranty but it said that the warranty is no longer available to purchase. Please advise what else I can do. 

 

Thank you very much. 

Was this reply helpful? Yes No

‎04-02-2021 06:38 AM

HP Recommended

@brainbrain001

Thank you for posting back. 

 

I hear you, navigation can sometimes feel off-putting especially when all we want is immediacy. If you are having trouble navigating via the contact HP options, generally it is because either your product is Out of Warranty or you are trying to get support beyond the business hours and our business hours falls between 8am to 6pm EST. We also have an option to contact us via Facebook and Twitter in wake of exigency.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.