hp 15-ra011ni (Model)

[MANNY105]

Hi, my hp 15-ra011ni does not display nor do the fans switch on when I turn the laptop on

[Kuroi_Kenshi]

Hi @MANNY105,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop's display!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Power Supply: Ensure that the power adapter is connected correctly and is functioning. Try using a different power outlet or adapter if possible.

Perform a Hard Reset:

• Unplug the power adapter from the laptop.
• Remove the battery (if it's detachable).
• Press and hold the power button for about 15 seconds to discharge any residual power.
• Reinsert the battery and reconnect the power adapter.
• Try to turn on the laptop.

Inspect for Physical Damage: Check for any visible damage or loose components that could be affecting power or connections inside the laptop.

External Display Test: If possible, connect your laptop to an external monitor to see if you get a display. This might indicate that the issue is with the internal display or graphics.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,