hp pavilion g6 1320se left sided 2 usb ports not working..help me please

[Drthoufeeque]

left sided 2 usb ports not working in my hp pavilion g6-1320se model laptop..please help me to solve

[iomare · Accepted solution]

Hi,

A couple of questions first.

The USB port on the right side works?

Did both ports stop working at the same time?

Can you power a cell phone from the ports?

Have you tried different devices in the ports and do these devices work in the port on right?

Please also try to run HP diagnostics test. In components test you can run a test on USB ports

https://support.hp.com/us-en/document/c03467259

Let me know,

David

[Drthoufeeque]

yes,,USB PORT ON RIGHT WORKS.

NO.BOTH FAILED TO WORK AT DIFFERENT TIMES.FIRSTLY ONE NEAR TO  HEADSET FAILED,THEN THE OTHER ONE.

NO.I CANT .

I TRIED MANY DEVICES..NOTHING WORKS AT LEFT SIDE BUT WORKS AT RIGHT SIDED PORT

[iomare]

Ok. You should try performing the diagnostics test in the above post. 

However, I believe that the ports have become defective and need to be replaced. Most "official" technicians would replace the motherboard. (which will be very expensive).

You can find the ports and have them replaced on the motherboard. The old ports need to be removed and the new ones soldered in place. You could try to get this done in a local repair store (maybe where they repair cell phones).

Hope it helps,

David

[Drthoufeeque]

i also believe the ports been defective as i have been using my laptop since 2012..can you help me where can i purchase the left sided 2usb ports from india?

you are right,,the technician will change the board or change port but it will be too much expensive