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‎08-25-2021 12:24 PM

HP Recommended
Product: HP stream 11 pro g2
Operating System: Microsoft Windows 10 (64-bit)

Hi there!

Some keys are not working at all ("at" symbol, iin example) or capital letters like 'I' (but this one works if I press 'caps lock'). sometimes a key works if I press the shift on the right side but not on the left side. All of them work normally including number 2 if I am not using 'caps lock' or shift. Tested with an external keyboard, same results. 

 I ran a hardware test and it found nothing, also did the hard reset (although I kept my usb mouse on. Should I do it again? Also can I really remove "keyboard" as indicated in the troubleshooting (device manager-show hidden devices- keyboard- delete and then turn the laptop off and on again?

Thank you all- keep happy and healthy 🐵

3 REPLIES 3

‎08-26-2021 03:44 AM

HP Recommended
The notebook keyboard driver can be downloaded again.
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‎08-26-2021 11:02 AM

HP Recommended

Thank you for responding! 

I will try that, have never done before and little afraid to do it. Wish me luck! 🐵

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‎09-16-2021 09:02 AM - edited ‎09-16-2021 09:12 AM

HP Recommended

I have found the faulty keys are both the SHIFT keys. in example to write "shift" right now the capital letter just worked with caps lock on, i got only the H using shift key. Does anyone know this issue? It's driving me crazy!!

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