laptop shut down even when it have enough battery

[HARSH0813]

i had 70%+ battery in my laptop after that i turned my screen down and kept it in sleep mode for 2hrs and after 2hrs when i opened laptop it still showed 60%+ battery but it shut down immidietly and didn't turn on after that i give it power supply and it turned on and showed 0% battery. i didn't under the reason behind it i thought it maybe some software issue but it happened 3 times in one days. i want to know the solution but not getting what i should do. i need help regarding it

[The_Fossette]

@HARSH0813

I reviewed your post and I understand that the computer is shutting down in battery mode.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

Meanwhile, I recommend you update the BIOS from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

Restart the computer and the issue should be fixed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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