06-18-2019 04:24 AM - edited 06-18-2019 04:30 AM
I would like to download the below driver for my HP laptop 15 but i do not know where i can get it from.
microsoft acpi compliant control method battery driver download where can i get the file i need
When the laptop is off it charges my battery but as soon as i turn it on it just stops charging.
When it its on and i disable microsoft acpi compliant control method battery it works but stops charging the battery
How can i fix that
06-20-2019 09:50 AM - edited 06-20-2019 09:53 AM
Try updating the BIOS and chipset drivers on the PC to the latest version.
Update the BIOS using this link. Click Here
Update the chipset drivers using this link. Click Here
Try the steps recommended below and check if it helps.
Run Power Troubleshooter.
On Cortana, enter Troubleshooter then select Troubleshooting.
Click Improve power usage to open the window, then click Next.
This should run the troubleshooter and can fix any detected issues. You may try restarting your computer and charge your battery again.
Please perform below-shown steps to resolve the issue:
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get reinstalled automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon
Lastly, try running a battery and AC adapter test using the HP support assistant and check if the hardware components on the PC are functioning correctly.
Refer this article to know more information about using the HP support assistant. Click Here
Let me know how it goes!
Take Care! 🙂
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee