motherboard ram specs

[Paul_Tikkanen]

Sorry, but I can't help you any further with this issue.

The processor your notebook has only runs the memory at 2400 MHz according to the HP specs.

Look at chapter 1, page 1 if the service manual...

Processor AMD processors:
A9-9425 (3.1 GHz, turbo up to 3.7 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W
A6-9225 (2.6 GHz, turbo up to 3.0 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W
A4-9125 (2.3 GHz, turbo up to 2.6 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W
E2-9000e (1.5 GHz, turbo up to 2.0 GHz), 1866 MHz/1 MB L2 cache, dual core, 6 W
Athlon® 300U (2.4 GHz, turbo up to 3.3 GHz), 2400 MHz/3 MB L3 cache, dual core
Ryzen™ 7-3700U (2.3 GHz, turbo up to 4.0 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W
Ryzen 5-3500U (2.1 GHz, turbo up to 3.7 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W
Ryzen 3-3200U (2.6 GHz, turbo up to 3.5 GHz), 5 MB L2 + L3 cache, 2400 MHz, dual core, 15 W
Ryzen 5-2500U (2.0 GHz, turbo up to 3.6 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W
Ryzen 3-2300U (2.0 GHz, turbo up to 3.4 GHz), 6 MB L2 + L3 cache, 2400 MHz, quad core, 15 W
Ryzen 3-2200U (2.5 GHz, turbo up to 3.4 GHz), 1 MB L2 cache, 2400 MHz, dual core, 15 W

Installing 2666 MHz memory will work just fine.

That's all that matters.

[kwstaras24]

ok I just wanted to see this site.thanks

[Paul_Tikkanen]

You're very welcome.

[kwstaras24]

thanks for all the help i install the 4gb ram crucial and now i have 12gb ram in dual channel mode.the cpu-z says that running in dual channel mode the same says the speccy and hardwareinfo64.see this https://www.userbenchmark.com/UserRun/40236309 is good?

 

 

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

Looks good to me.

I'm surprised the memory still runs in dual channel mode despite the mismatched capacities.

Do notice the speed...2400 MHz, (2 x  1197.6 MHz ) just like I said it would be.

[kwstaras24]

yes the speed is 2400mhz

[kwstaras24]

 

 

 

 from the cpu-z everything is good?the memory tab in cpu-z said the exactly same information with speccy.

[Paul_Tikkanen]

Yes, perfect.

[kwstaras24]

this crucial ram must have compatibility issues with the preinstalled ram because avery day i get crashed my laptop with hardware error but no bsod and i check the rams with memtest without any error but the crashes continued every day 1 or 2 crashes every day and I have to uninstall the 4gb ram and 7 days now no error.you know why this happened?

[Paul_Tikkanen]

Unfortunately, I do not know why that is happening.