• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-02-2020 04:32 AM

HP Recommended
Product: HP ENVY X360 Convertible 13-ar0118AU
Operating System: Microsoft Windows 10 (64-bit)

I've bought this laptop this year in February, ever since then  I've faced and still facing multiple problems with this laptop.

Starting with the major problems:

1. The laptop restarts on its own, resulting in a loss of unsaved data for the ongoing software and my work.

2. The laptop sleeps and doesn't retrieve it back, instead, it gets insanely heated, again resulting in a loss of my unsaved works in the ongoing software.

3. The keyboard lags and freezes sometimes, which is a lot annoying, sometimes the touch doesn't work and lags.

 

The minor but still concerning problems are :

 

4. Upon tilting sideways the laptop automatically changes to tab mode even though there is a rotation lock.

5. I have been told to constantly update the drives, for a smooth experience, but after updating the Bios, the laptop freezes more.

I'm not okay with the option of a hard reset, since I don't want to lose my data and also since I haven't got the chance to use this laptop without facing any problem.

It has been almost 10 months and still, I haven't had the experience of using the laptop to its potential,.

waste of money in the name of new features.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.