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‎05-29-2018 03:35 PM

HP Recommended
Product: HP 15 ay019tu
Operating System: Microsoft Windows 10 (64-bit)

Hi,

i am vasanth from coimbatore.

 

last two days my pc ran into a problem on charging "PLUGED IN , NOT CHARGING". i tried on multiple ways but i cannt fix it.

 

i tried on

1.  HP PC HARDWARE DIGNOS test and the result is PASS. (both adopter and battery )

2. uninstalling AC power drivers from Device Manager.

 

but these two methods will not give the solution .  help me plz

 

 

and another thing  i noticed that  the power options in control pannel . RESTORE DEFALT PLANS is to be hidden. 

i cannt restore it also.

3. Screenshot (24).png

 

plz help me sir .  thankyou.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-29-2018 10:23 PM

HP Recommended

Go back to start page of Power Options. To rule out a corrupt power plan causing the battery charge issue look in left sidebar for 'Create a power plan'. Create a new one and adjust as you want it.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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3 REPLIES 3

‎05-29-2018 10:23 PM

HP Recommended

Go back to start page of Power Options. To rule out a corrupt power plan causing the battery charge issue look in left sidebar for 'Create a power plan'. Create a new one and adjust as you want it.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎05-30-2018 03:19 AM

HP Recommended
Thank you,
I tried it but nothing fixed.
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‎05-30-2018 11:30 AM

HP Recommended

Try a hard reset/power reset:

http://support.hp.com/us-en/document/c01684768

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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