• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Probook 4530s
Microsoft Windows 10 (64-bit)

Hello, 

I have problem with my bluetooth device qualcomm atheros ar3011 bluetooth 3.0 adapter, the error code is 43. I tried everything on the internet but nothing worked. there are no drivers available on HP and the windows update is not giving me anything. Please help urgently. 

Thank you

4 REPLIES 4
HP Recommended

Hi:

 

The only suggestion I can offer would be to see if the steps I provided in the link below work for you...

 

Solved: HP ProBook 4540s Bluetooth problem in Windows 10 (64-bit) - HP Support Community - 7819414

 

There is a W10 driver for that model adapter, but no one seems to indicate that it works.

 

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72163.exe

 

OPERATING SYSTEM(S):
Microsoft Windows 10 32
Microsoft Windows 10 64

LANGUAGE(S): Global

DEVICES SUPPORTED:
Atheros AR3011 Bluetooth 3.0 + HS Adapter
Qualcomm Atheros AR3012 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros AR9462 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros QCA9565 Bluetooth 4.0 + HS Adapter
Qualcomm Atheros QCA9565 Bluetooth 4.0 Adapter

- Provides support for Windows 10.

HP Recommended

Thank you for your post, but this did not work my friend 

HP Recommended

You're very welcome.

 

Then unfortunately, there is nothing you can do, other than to purchase a USB Bluetooth adapter.

 

 

HP Recommended

This driver solves the problem ,

 

Delete hardware bleuthoot and click also software , then install the driver pakkage above in the link

in the meen time windows detect generic bleuthoot devise.

click right on generic bluetooth and select the driver ur selve, klik the box only approved drivers and choose the bluetooth 4,0 hit install.

restart ur machine

 

kind regards

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.