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15-f010wm
Microsoft Windows 10 (64-bit)

the motherboard failed in this laptop , I ordered a used one on Ebay I have checked to be sure it is the right board and part numbers match exact. I receive a message on start up that the product information is not valid with the following product information is missing or invalid. 

system board (00a) - product name

system board ( 00a ) -product configuration

system board (00a) - product serial number

system board (00a) - product number

system board (00a) - product family

 

enter to continue startup

 

I can continue startup and everything runs normal is there a way to add this information to the BIOS or a way to bypass this message

 

thank you  

                                                                

1 REPLY 1
HP Recommended

@nnomtech,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are getting system information not valid error after replacing the motherboard.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/sg-en/document/c01443496

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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