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‎07-11-2021 12:43 AM

HP Recommended
Product: laptop DK-1089AU
Operating System: Microsoft Windows 10 (64-bit)

scissor link clip on one key broken. Stuck key

Category:
6 REPLIES 6

‎07-14-2021 04:41 AM

HP Recommended

@sasha_2

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand that your HP notebook keyboard keys are damaged. As we have limited support boundaries in the support community as of now.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎07-14-2021 05:53 PM

HP Recommended

Thank you Echo_Lake.

I shall follow up and let you know the results

Sasha 2

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‎07-15-2021 03:44 PM

HP Recommended

@sasha_2

Thank you for posting back. 

 

Work on it as per your convenience and keep me posted on the results.  

 

Have a nice day ahead. 
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

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‎07-24-2021 06:35 PM

HP Recommended

 

Hi Echo_Lake

Well, try as I might, I've not been able to source a replacement scissor link for my curser control key.

The nearest solution I can find is to replace the complete keyboard at a cost of $155.

This I am not prepared to do.

Surely I must be able to find a replacement part somewhere, but it's proving to be very difficult indeed.

Regards

sasha 2

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‎07-27-2021 08:27 AM

HP Recommended

@sasha_2

Thank you for posting back.

 

That must be hard. 

As you've mentioned, the complete keyboard needs to be replaced for the permeant fix.  I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎07-31-2021 06:29 PM

HP Recommended

Having exhausted all American avenues of resolution, I shall now attempt to find a replacement scissor link through the Australian HP subsidiary.  There are spare parts websites for these HP keyboard components in America, but  unfortunately I can't replicate the scissor link for my model.

I shall keep on trying.

Regards

Peter

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