wireless keyboard connection problem

[Didier33]

Hello,

I am a new member. Please excuse me if I did not fill in the criteria correctly (choose the board).

I just bought,  on HP STORE France an HP PAVILION 800 Wireless Keyboard and Mouse Kit (reference 4CE99AA # ABF) that I want to connect to a new HP 17-cd0011nf laptop and to a 24 inch screen.

The mouse works well but the keyboard does not.

I have tried without success all the procedures given on the site https://support.hp.com/fr-fr : see https://support.hp.com/fr-fr/document/c06113523

I think the keyboard has a manufacturing defect.

I have a question for someone who also has the same keyboard :

When I press the "CAPS LOCK" button, should an LED on this button stay on ?

Thanks a lot for your help.

[Echo_Lake · Accepted solution]

@Didier33

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Didier33]

Thank you for your reply. Monday May 11 I contacted HP support: the conclusion is that the keyboard is defective. The caps key indicator should stay on.