system recovery dowloanding

[Spinola]

I bought few days ago  in UK, London, a laptop/notebook  HP Navy and  just after set up started facing problems , blue screen , frozen screen and finmaly lost complete  system.

I am only able to access boot by using control+F1 ou control+F2 but not being able to access system recovery partition of HDD.

As I am in abroad in a business travelin how to dowload a complete system recovery?

[CherylG]

Immediately after powering on start tapping the Esc key. This should bring up a menu where F11 for System Recovery is an option.

See the section on "Recovery when Windows does not start correctly":

http://support.hp.com/us-en/document/c04758961

[Spinola]

Dear CherylG, I was able to access via F11 System Recovery and then repair setup, but by trying to log to windows system states "preparing windows" then goes to a BLACK SCREEN.

[Spinola]

Dear CherylG,

-I am able to use Control+Alt+Del then going to TASK MANAGER, but screen is still either BLACK or BLUE or SHOWING TASK MANAGER or prompt menu  with LOCK, SWITSCH USER, SIGN OUT, TASK MANAGER or CANCEL. 

-No idea on what to do further for complete windows system recover.

[Spinola · Accepted solution]

Dear CherlG,

In my case, even having access HDD ( via F11) no way to recover system as during the recovey attempt it fails and show an error message that a problem makes impossible to conclude recovery process after 49%.

Maybe the only way will be with an external DVD system recovery.

[CherylG]

I suspect you may have a hdd problem. Immediately after powering on start tapping the Esc key. From the menu you should see option of F2 System Diagnostics.

For hdd replacement and Recovery Media>> >>Contact HP

[Spinola]

Dear CherylG

You are right.

By doing F2 checking  system dianostic  ......" system is unproperly formatted or missing items..."

[Spinola]

I am in Brazil and HP Website informs that for such my product support/service there is service only in UK, as per shown bellow in Brazilian Portuguese language.

Assistente de Suporte HP Inc.

Notebook HP ENVY - 17-n152sa

Número de série:   Número de produto: N9Q54EA SAID:   ID Care Pack e insira-o novamente:   Status da garantia:   Status do contrato:      

Esse produto é suportado em outro lugar pela HP Inc.

Desculpe, mas o produto especificado não é suportado pelo Assistente de Suporte HP Inc. no momento.

O suporte para esse produto está disponível no seguinte local
Atendimento ao cliente HP Inc.