Обновление BIOS

[rzhumanov]

Добрый день!
Хотел просить помощи в вопросе обновления BIOS.

Автоматически не получилось найти на сайте HP - продукт устаревший - HP OMEN 15-ax218ur.

msinfo32.exe сообщила, что версия BIOS Insyde F.56, 22.12.2020.

Можно как-то решить проблему?

[JoseDHD]

Hi @rzhumanov 



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Thank you for your understanding.



Regards,

[rzhumanov]

There is a problem with the built-in network card Realtek PCIe GBE Family Controller:
1 Gbit/s periodically stops working and switches to 100 Mbit/s.

Microsoft Community advised updating the BIOS.

However, the laptop is outdated (HP Omen) and the new BIOS is not detected, it seems to be the most recent version anyway. In addition, there is a suspicion that this is not the problem.

Maybe colleagues can tell me how to fix the problem? The network is fine - there were no spontaneous changes in the settings. In addition, the network card events show the message - Device not running (rt640x64).

[A_Gayathri]

Hi @rzhumanov,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support