Ошибка Kernel Power

[crs_soul]

Ноутбук использую более 5 лет. И только две недели назад появилась данная проблема.

Отключение компьютера происходит как при игре в Fortnite (последний год играю только в неё без единого сбоя), так и во время использования программ, либо использования браузера. Дело точно не в питании компьютера, зарядное устройство и батарея в порядке (вчера менял термопасту и осматривал компьютер изнутри). Стоит действующий антивирус, заражения нет. Так же делал откат системы к заводской настройке, ставил все последние драйвера. Так что проблемы с файлами windows исключаю.

Полное описание ошибки из журнала событий windows.

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}

EventID 41

Version 8

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated

[ SystemTime] 2022-11-12T20:50:24.7203801Z

EventRecordID 3532

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer OMEN

- Security

[ UserID] S-1-5-18

- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 0
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 0
CsEntryScenarioInstanceId 0
BugcheckInfoFromEFI false
CheckpointStatus 0
CsEntryScenarioInstanceIdV2 0
LongPowerButtonPressDetected false

[Ric_ob]

Hey @crs_soul 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

Ric_Ob

[crs_soul]

Google translate dosn't work??? Im speak only russian.

[crs_soul]

Repeat on English (i'm use the google translate):

I have been using my laptop for over 5 years. And only two weeks ago this problem appeared.

Computer shutdown occurs both when playing Fortnite (for the last year I have been playing it only without a single failure), and while using programs, or using a browser. It's definitely not about the power of the computer, the charger and battery are in order (yesterday I changed the thermal paste and examined the computer from the inside). There is a valid antivirus, there is no infection. I also did a system rollback to the factory settings, put all the latest drivers. So I rule out problems with windows files.

Full description of the error from the windows event log:

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}

EventID 41

Version 8

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated

[ SystemTime] 2022-11-12T20:50:24.7203801Z

EventRecordID 3532

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer OMEN

- Security

[ UserID] S-1-5-18

- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 0
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 0
CsEntryScenarioInstanceId 0
BugcheckInfoFromEFI false
CheckpointStatus 0
CsEntryScenarioInstanceIdV2 0
LongPowerButtonPressDetected false

[crs_soul]

Hellooooo. Anybody here?????

[Rainbow23]

Hi @crs_soul,

Welcome to the HP Support Community.   

We advise you to post your question in English to ensure a quick response from the Community. 

This can also help other users to take advantage of your post, in the case they have the same question. You can also visit the HP Support website to find the support channel for your region.   

Have a great day!

[crs_soul]

Watch up. I told everything in detail. Do you read posts through one or what? The responses are like bullying.