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‎10-09-2023 09:33 PM

HP Recommended

После установки Windows 10 возникает черный экран с рабочим курсором  и ноутбук повисает в этом состоянии.   Windows c  официального ресурса , пробовал разные сборки .  Устанавливал  драйвера  с ресурса HP.  
Пробовал накатить  Windows 7, вылетает при загрузки драйверов disk.sys .  
Есть вот такое описание проблемы , https://support.hp.com/kz-ru/document/ish_4859759-4913012-16
но там описано что жесткий диск не отображается, у меня отображается. 
Проблема с аппаратной частью тоже исключена, все проверил через специальные программы. 
Возможно нужно обновить драйвер  Intel RST (RAID)
https://support.hp.com/kz-ru/document/ish_4859759-4913012-16      -пункт 2 ! 
Но дрова все я обновлял, а по названию такого я не нахожу! 
Ноут новый , модель 14s-dq0047ur .

Category:
1 REPLY 1

‎10-10-2023 11:37 AM

HP Recommended

Hey @SLAITER113,

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

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