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‎05-08-2017 09:38 PM

HP Recommended
Product: HP 2000 -2d19WM
Operating System: Microsoft Windows 8 (64-bit)

Replaced hard drive, have no recovery media. The system recovery media does not support this computer. You are not able to restore this system with the media. 0110-X6V54UA#ABA-E0M17UA#ABA 0120-5-3

 

Duh, the machine came with 8, was running 10 when it crashed. Should I be trying to install 8 or would I still get this message. Also, when I attempt to order recovery media from HP, I have to enter my credit card information before I can even know how much they want to charge me? Wow! I am trying to help a friend on the cheap. Any helpful feedback will be greatly appreciated. Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-08-2017 11:33 PM

HP Recommended

If the machine was upgraded to Windows 10  and activated it has lifetime rights to reinstall Windows 10. When you install if it asks for a license key select Skip. Once online it will check the hardware profile stored on Microsoft servers and activate.

Use the free Media Creation Tool tool:

https://www.microsoft.com/en-us/software-download/windows10

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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5 REPLIES 5

‎05-08-2017 11:33 PM

HP Recommended

If the machine was upgraded to Windows 10  and activated it has lifetime rights to reinstall Windows 10. When you install if it asks for a license key select Skip. Once online it will check the hardware profile stored on Microsoft servers and activate.

Use the free Media Creation Tool tool:

https://www.microsoft.com/en-us/software-download/windows10

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎05-09-2017 04:11 PM

HP Recommended

Thank you very much for your especially prompt response. I will give it a shot and update here.

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‎05-10-2017 03:20 PM

HP Recommended

CherylG, it worked like a charm. You are the best. Many thanks. I hope you will see any of my future posts, haha. 

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‎05-10-2017 04:48 PM

HP Recommended

Happy to hear it worked well for you. Welcome to the forum,btw.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎08-06-2017 11:49 PM

HP Recommended

Moved: https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Re-0110-X6V54UA-ABA-E0M17UA-ABA-0120-5-3/m-p/6258894#U6258894

Different machine/problem.Moved to separate issues.

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