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‎01-17-2021 01:06 AM

HP Recommended
Product: HP 255 G6 , 1xn59ea#bcm
Operating System: Microsoft Windows 10 (64-bit)

Dobrý den , obracím se na Vás s prosbou o pomoc.

Na můj ntb HP 255 G6 , typ 1xn59ea#bcm ( AMD A8) se marně snažím instalovat update zW10 1906 x64 na W10 20H2.

Akce vždy skončí hláškou: 0xC1900101 - 0x20017 instalace se nepovedla ve fázi SAFE_OS. Při operaci BOOT došlo k chybě.

Když zkusím čistou instalaci z USB , tak se po načtení instalátoru zobrazí barevně zrnící obrazovka a není vidět nic. Že by scházely správné ovladače pro grafiku na instalačním médiu? Jestli ano , jaké tam mám doplnit? Stejným způsobem se aktualizace chovala i při update na W10 2004.

Díky za Vaši odpověď.

Zdraví Vodr.SYS.png

1 REPLY 1

‎01-17-2021 05:50 AM

HP Recommended

Hi,

I would try updating the BIOS on the notebook which will provide support for later versions of Windows 10

Here is latest version

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-255-g6-notebook-pc/15932854/model/1593...

https://support.hp.com/cz-cs/drivers/selfservice/swdetails/hp-255-g6-notebook-pc/15932854/model/1593...

 

Hope it helps,

David

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