0xc0000001 problem

[giuliastaccioli]

The laptop stopped on the blue screen because of error 0xc0000001. I do not have the recovery USB/DVD and it doesn’t have the DVD entrance.  It’s an old pc and probably it has windows 8 on it, but I’m not 100% sure.

what can I do?

[Paul_Tikkanen]

Hi:

If you think your notebook originally came with W8, here is how you can clean install W8.1 for free by using the W8 product key in your notebook's BIOS.

Install W8.1 by creating the Microsoft installation media, using another Windows PC...You want W8.1 64 bit. 

If you live in an EU country, you probably will have to use the W8.1 N ISO file download.

https://www.microsoft.com/en-us/software-download/windows8ISO

Only if you are asked to enter a product key during the installation process, use this generic key.

This is the generic key for W8.1 'standard.'

 334NH-RXG76-64THK-C7CKG-D3VPT

If you had to enter the generic key, manually change the generic product key to the W8 'standard' key in your PC's BIOS in the PC settings menu.

After you get W8.1 installed, and you had to manually enter the generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or usb flash drive so it is bootable.

Then you can install the available drivers and software from your PC's support page.

[giuliastaccioli]

Thank you, but how can I create the Microsoft Installation media on another pc?

[Paul_Tikkanen]

You're very welcome.

You'll have to use another Windows PC to create the installation media, since your current one is not working.

Only you know where you will be able to get access to another PC with Windows.

I have 5 of them in my house to choose from.

If you don't have another one at home, see if you can use a friend's or relative's PC.

[giuliastaccioli]

You're right i didn't explain myself, I do have another pc but I don't know what the Microsoft media installation  is. 

[Paul_Tikkanen]

Hi:

Get a 4 GB USB flash drive and download the W8.1 ISO file from this link.

https://www.microsoft.com/en-us/software-download/windows8ISO

There will be several versions of W8.1.  You want W8.1 64 bit.

If you live in an EU country, then you will most likely have to select the W8.1 N 64 bit ISO file.

After you download the Windows 8.1 ISO file, use the Microsoft Tool I attached in my first reply above to transfer the ISO file to your USB flash drive.  The tool will make the USB flash drive bootable.

Then boot from the flash drive, and reinstall Windows.