0xc0000185 recovery message

[Chey-Sands]

Need help, my laptop pops up a recovery message 0xc0000185

[A_Gayathri]

Hi @Chey-Sands,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are the error code 0xc0000185, which usually indicates a problem with your computer's boot configuration or that a required device isn't connected properly. This can often occur if there are corrupted system files or issues with the hard drive.
 

Here are some steps you can try to fix the issue:

Step 1

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

1. Check All Cables and Devices

• Ensure that all connected devices, such as external drives, USBs, or peripherals, are securely plugged in or disconnected if they aren't needed during boot.
• Sometimes, a loose or faulty connection could be the cause.

2. Run Startup Repair

You will need a Windows 8.1 installation disk or a bootable USB to access recovery tools.

• Insert the installation media (USB/DVD) and boot from it.
• On the "Install" screen, select Repair your computer at the bottom left.
• Go to Troubleshoot > Advanced options > Startup Repair.
• Let the tool scan and repair any startup issues.

3. Rebuild the Boot Configuration Data (BCD)

If startup repair doesn’t work, you can try rebuilding the Boot Configuration Data manually.

• Follow the steps above to boot from the installation media and select Repair your computer.
• Go to Troubleshoot > Advanced options > Command Prompt.
• In the Command Prompt window, type the following commands one at a time and press Enter after each: 
  
  bootrec /scanos
  bootrec /fixmbr
  bootrec /fixboot
  bootrec /rebuildbcd
   
• Restart your computer after completing the process.

4. System Restore

• If you’ve recently installed software or drivers that might have caused this issue, using System Restore to revert your system to an earlier state may resolve the problem.
• You can access System Restore through the Advanced options in the recovery menu (similar steps as above).

5. Check for Hard Drive Issues

Refer to this document: HP Notebook - 15-da0053wm User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @Chey-Sands,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are the error code 0xc0000185, which usually indicates a problem with your computer's boot configuration or that a required device isn't connected properly. This can often occur if there are corrupted system files or issues with the hard drive.
 

Here are some steps you can try to fix the issue:

Step 1

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.
1. Check All Cables and Devices

• Ensure that all connected devices, such as external drives, USBs, or peripherals, are securely plugged in or disconnected if they aren't needed during boot.
• Sometimes, a loose or faulty connection could be the cause.

2. Run Startup Repair

You will need a Windows 8.1 installation disk or a bootable USB to access recovery tools.

• Insert the installation media (USB/DVD) and boot from it.
• On the "Install" screen, select Repair your computer at the bottom left.
• Go to Troubleshoot > Advanced options > Startup Repair.
• Let the tool scan and repair any startup issues.

3. Rebuild the Boot Configuration Data (BCD)

If startup repair doesn’t work, you can try rebuilding the Boot Configuration Data manually.

• Follow the steps above to boot from the installation media and select Repair your computer.
• Go to Troubleshoot > Advanced options > Command Prompt.
• In the Command Prompt window, type the following commands one at a time and press Enter after each: 
  
  bootrec /scanos
  bootrec /fixmbr
  bootrec /fixboot
  bootrec /rebuildbcd
   
• Restart your computer after completing the process.

4. System Restore

• If you’ve recently installed software or drivers that might have caused this issue, using System Restore to revert your system to an earlier state may resolve the problem.
• You can access System Restore through the Advanced options in the recovery menu (similar steps as above).

5. Check for Hard Drive Issues Please run the hardware test HP PCs - Testing for hardware failures

Refer to this document: HP Notebook - 15-da0053wm User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.