• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-04-2021 07:07 AM

HP Recommended
Product: HP Laptop 15z-gw000 touch
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased a HP Laptop 15z-gw000 touch laptop with 1 TB 5400 rpm SATA; 256 GB M.2 SSD. When exploring my storage options on the laptop I am only seeing the 256 GB storage drive. Where can I locate and use the 1 TB of storage? 

1 REPLY 1

‎03-04-2021 10:38 AM

HP Recommended

@perkinsk573 

The 1TB drive should show up with a drive letter in File Explorer.

 

If it is not, then open the Disk Management console by entering "create and format" (without the quotes) in the search area and selecting the Create and Format ... option.  When that opens, look in the list of drives and see if both the SSD and HDD are listed.  If the HDD is there but does not have a drive letter, then report that back to us.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.