100% Disk Usage When Connected to the Internet

[Apollo_Lyte]

I know this has been asked about a lot, but my laptop is always running at 100% Disk Usage when connected to the internet.  This persists regardless of whether or not I have any applications open or running.  Just sitting idle it runs at 100% Disk.  I have tried many of the suggestions in other threads, but none have proved successful.

Interestingly, if I put my laptop into Airplane Mode and restart without it being connected to the internet the Disk Usage drops down to much more reasonable percentages.   If I turn off Aiplane Mode however, the disk usage immediately jumps back up to 100% and requires a restart to get it back down.  Also strangely, when trying to restart while the disk is being so heavily used, the "Getting Windows Ready" screen remains on for a very long time before the computer will actually restart.

Please help.  This laptop gets relatively light usage, mostly because it is more frustrating than productive to try and do anything with it online.

Thank you in advance.

[DavidSMP]

Hi @Apollo_Lyte,

Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance regarding High CPU usage when connected to the wireless internet. I will be really glad to assist you here. 🙂

Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. )

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a Software or Windows update?
• Does the computer freeze completely when connected to the wireless internet?
• Did you run a malware scan on the computer?
• Did you check if the computer goes online without hassles on a hardwired Ethernet cable

For now please try these steps:

• Please perform a hard reset from this link: http://hp.care/2nwQ054
• Then please check in Safe mode with networking if the computer goes online without hassles and goes online
• Please check this link: http://hp.care/2vTcUbU  for steps on how to use safe mode with networking.
• This is a third party link. Please follow only instructions on it. Do not click on any image, link. ad, download or icon. It is strictly for following instructions and screenshots (if found) only. Please adhere to this.

If it works fine, then boot in normal mode and run a complete virus and malware scan on the computer with your internet security and check if you find any spyware or viruses on the machine.

If they are found try and remove them. Your security software could be out of date. Please check what happens when the computer is connected using a hard wired Ethernet cable. If it works fine without freezing or high CPU usage, then please try these steps:

• Right-Click on start button> click device manager> expand Network adapters>then select the network drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that says delete the software for this device.
• Then restart the computer and update the bios chipset and wireless network drivers from this link: http://hp.care/2vUwZig  and follow the on-screen instructions through the hardwired Ethernet cable connection.
• . Then follow the on-screen instructions to update the wireless network drivers.
• Then check if it gets fixed.

If the problem still continues, please create a new user account as an administrator from this link: http://hp.care/2rZfJBC

• This should do the trick for you if there are no issues with the network adapter.
• If the problem continues, then please check what processes are hogging the CPU usage and remove or disable unwanted processes by following the steps on using task manager from this link: http://hp.care/2sD0hyh
• Then check if the issue gets resolved THis should do the trick for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂