13-R010DX will show error 0120-0000-0004 at recovery from media

[AdrianPM]

Recently bought Part#782864-001 ($52.06 including taxes  ) to recover 13-R010DX and after following all instructions and watched help videos, I get this message saying that I will be not able to contonue to recover this system with these Media.

error 0120-0000-0004

Please help, thanks in advance.

[Paul_Tikkanen · Accepted solution]

Hi:

Unfortunately, I wouldn't be able to help you with why the HP recovery media isn't working but...

Here is a way you may be able to clean install W8.1.

Install W8.1 by creating the Microsoft installation media using another Windows PC...Your notebook came with W8.1 64 bit so make the W8.1 64 bit installation media.

https://www.microsoft.com/en-us/software-download/windows8ISO

If you are asked to enter a product key during the installation process, use this generic key.

This is the generic key for W8.1 'standard.'

 334NH-RXG76-64THK-C7CKG-D3VPT

If you had to enter the generic product key, manually change the generic product key to the W8.1 'standard' or Professional key in your PC's BIOS in the PC settings menu.

If you had to enter a key, after you get W8.1 installed, you will need to run the free utility I zipped up and attached below, that will show you show the W8.1 product key in your PC's BIOS.

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or usb flash drive so it is bootable.

Then you can install the available drivers and software from your PC's support page.

https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-13-x2-PC/6936232/model/7200388

[AdrianPM]

Thanks, I'm gonna try.

[Paul_Tikkanen]

You're very welcome.

[AdrianPM]

All worked fine, the only tweak I was forced to do was to change my USB to legacy because Win 8.1 was asking me drivers for USB 3.0 for my external cd/dvd reader.

Again, thanks.

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.