15t-dy200 stuck at booting and could not go to log in page

[scarlet1977]

The PC kept running into blue screens and freezing starting from the first year I bought it.

Yesterday I tried to followed the virtual assistant to optimize the performance and download/install windows 11.

It showed the success of windows 11, but it still showed blue screen. And then...

My nightmare came!  It was stuck during booting with just little white cycling.

I tried to diagnose the system, and did both symptom tests and system tests: all passed.

And I then tried to do Fireware Management: and select BIOS update... it said" no image file available"

But it did showed "Rollback" option... I did not try it.

And I tried to do BIOS update through "Win+B" + power up, it started the BIOS update, and "continue to startup"....the screen first showed "please wait", after quite a few min, a blue screen occured and then went back to startup....

Then stuck with little white cycling.

I am really do not know what to do and wish if my kid told me the "blue screen problem " when I just bought it so I could have returned it.

Pls help! and beg your help!

[Irfan_06]

Hi @scarlet1977,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your laptop that is not booting into windows.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please follow the steps below to perform a reset.

Kindly refer to the steps on this link to perform a recovery and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Irwin6

HP Support