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HP Recommended
HP Laptop - 17-by3003cy

So, the hinge problem on my mom's laptop is significantly worse than initially expected.

What I thought was only a single broken plastic standoff/captive brass nut/threadsert tuns out to be both of them on the left palmrest.  Since I could hear them rattling around inside, I disassembled the laptop further in an attempt to recover them, in the hopes that I could epoxy-repair them.

I recovered THREE broken standoffs/threadserts - two of them are obviously the hinge pair, but the third is a larger/heavier one that appears to have broken clean off an unknown location.  Having yet to pull the motherboard and other assemblies, I can't begin to guess where this one could have came from.

Alas, all was still woe and gloom.  After recovering these loose, rattling bits, there was STILL something rattling around inside.  After popping off the LCD bezel and the hinge cover, I found two short wafer-head screws, complete with their own standoff/threadserts still connected, quickly identified as two of the three hinge screws from the LCD-side of the same hinge assembly.

I've seen more than a few references to "HP stands for Hinge Problems" and while I was tangentially aware of anecdotal tales, I had dismissed them, as my mother has owned multiple HP laptops, and this was the first with an issue, which I had initially dismissed as user-error, but there's zero other damage to this device.

 

Anyhow, this is ridiculous.  What kind of luck have people had with this level of an epoxy (or similar) repair?  I hate the idea of disposing of still useful and mostly functional tech.  If the LCD was toast, I could see relegating this to a more "desktop" role, but the LCD is, with the exception of the hinge, pristine.

I've already purchased a replacement bottom shell, which was definitely needed, but I'm not keen on the idea of buying a replacement LCD back cover and a palmrest/keyboard assembly (because why would we not integrate the keyboard into the palmrest/case assembly as opposed to designing it to be an FRU piece?) - honestly, a few more bucks, and I could just buy her an entire replacement laptop, something newer than her 10th-gen Intel.

Should I try to epoxy-repair the standoff-threadserts, and reinstall the screws, or should I follow what looks like the redneck hackjobs on Youtube, and just goosh the thing full of epoxy and mate the hinge directly to that stuff?

*****
(My snarky screen name is due to this forum's refusal to allow my name to contain an "h" or "p", not together as in "hp" but in singular, and this is what I came up with, because there's no HP in Dell. Womp womp.)
1 REPLY 1
HP Recommended

Surely I can't be the only one needing to repair a failure such as this?

*****
(My snarky screen name is due to this forum's refusal to allow my name to contain an "h" or "p", not together as in "hp" but in singular, and this is what I came up with, because there's no HP in Dell. Womp womp.)
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.