17-cd1014na pavilion 17 freezing (crashing no bod)

[phillmobile]

Ok i have paid for extra support but there is no actual way to speak with a human being.

Please dont give me a automated response either please with a load of stupid tips.

Laptop randomly just freezes and have to hold power button to restart.

I have run many uefi diagnostics and done full windows re installs and repairs

some days it will only do this once and other days it will do this several times a hour.

Does not matter what i am doing can be using vlc player or web browser or doing documents or looking at photos.

One thing i will add if i boot from a ubuntu usb it works fine and does not crash, which tells me its memory or ssd?

when you do a restart the keyboard lights have to be turned back on again maybe this is a clue and also when it freezes it can be at any random moment, if there is sound it just stutters that sound till shut down.

I have worked on computers daily building and maintaining them since around 1983 so i know what am doing

can you just send me a new one please this is not a os issue, fault started about 4 weeks ago and up to then was fine.

As i say there is no actual way to communicate with a human being and this is the only computer i have bought new ever always had used ones before in nearly 40 years.

[Echo_Lake]

@phillmobile

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