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HP Recommended
17-cn0053cl
Microsoft Windows 11

I've got an HP 17-cn0053cl laptop.   It was indicating that Windows 11 24H2 was available and it could be selected to download and install.

 

the update started to download, and due to the slowness of this laptop, I came back an hour later and the laptop showed that the update wasn't available at this time and check back later.  After further review, I see that some laptops/computers cannot update to this latest version of WIndows.

 

Any news on what models of HP laptops fall into this catagory that they can't be upgraded?   WIll this be addressed by HP with updates/fixes to what ever it takes to make the upgrade possible?

2 REPLIES 2
HP Recommended

@kgbax 

 

Please manually download and upgrade yourself using

 

              https://www.microsoft.com/en-us/software-download/windows11

 

1. Save ISO file to your computer,

2. Mount ISO file and run setup,

 

        mountISO.png

3. Follow on screen instructions (remember to keep users files and apps).

 

Regards.

BH
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HP Recommended

The questions was really about compatibility of the current upgrade to the HP laptop I have.   Given that Microsoft has withdrawn the update because of driver issues according to the press releases, I don't want to brick my laptop with an update that isn't ready.

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