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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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- 17-cn0053cl not upgrading to W11 24H2

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12-07-2024 12:13 PM
I've got an HP 17-cn0053cl laptop. It was indicating that Windows 11 24H2 was available and it could be selected to download and install.
the update started to download, and due to the slowness of this laptop, I came back an hour later and the laptop showed that the update wasn't available at this time and check back later. After further review, I see that some laptops/computers cannot update to this latest version of WIndows.
Any news on what models of HP laptops fall into this catagory that they can't be upgraded? WIll this be addressed by HP with updates/fixes to what ever it takes to make the upgrade possible?
12-07-2024 01:42 PM
Please manually download and upgrade yourself using
https://www.microsoft.com/en-us/software-download/windows11
1. Save ISO file to your computer,
2. Mount ISO file and run setup,
3. Follow on screen instructions (remember to keep users files and apps).
Regards.
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12-09-2024 03:08 PM
The questions was really about compatibility of the current upgrade to the HP laptop I have. Given that Microsoft has withdrawn the update because of driver issues according to the press releases, I don't want to brick my laptop with an update that isn't ready.