2+ months without receiving my laptop back!

[HugoBruce]

I sent my laptop for repair over 2+ months ago and have still not received it back with no clear resolution provided.

Every time I post here I get a response prompting me to call the help line and then they escalate the case and promise me I'll hear back from them. This same process has been going on for two months with no answers. 

I need my laptop back for work 🙂

[Nal_NR]

Hi @HugoBruce,

Welcome to the HP Support Community. 

This situation will need some additional support from HP's internal escalations teams. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!