Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-25-2022 07:23 AM

HP Recommended
Operating System: Microsoft Windows 11

How this started:

1. Laptop was left powered on and not plugged in for 7 months in a office. Laptop was found under a pile of files.

2. Laptop was charged, BIOS clock/date were set and when windows updates required a restart it crashed displaying second image.

3. HP support app was used to run diag and repairs. BIOS firmware was updated and it did not help. 

What I have found so far.

Power on (pushed button) and shut down (from windows task bar) laptop acts as it should, but when Windows updates required a restart the laptop crashed and displayed second image.

At this point I performed a hard reset (pulled battery and pushed power button for one minute) and at power on (pushed power button) first image is displayed and laptop starts and works as it should. I just can not allow a "restart" or it's back to square one. 

 

 

IMG_5412 (1).JPGIMG_5401 (1).JPG

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.