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‎12-01-2022 08:04 PM

HP Recommended
Product: HP Elite Dragonfly G2 Notebook PC IDS Base Model
Operating System: Microsoft Windows 11

Background information:

I am using my HP Elite Dragonfly G2 with Microsoft Windows 11.  I had Windows 11 Version 22H2 updated in October 2022.

 

Problem:

USB-C not working after a Windows Quality Update

 

Details of the problem:

On 1 December 2022, it prompted the "2022-11 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems (KB5020044)" is available.  I let it install and restart.  I starts my computer this morning (2 December 2022).  The two USB-C ports on the right hand side did not work:

1. No response or charging after connecting to the stock charger;

2. No response after connecting to to an ethernet adapter with a CAT5E cable connected to my router;

3. No response after connecting to an HDMI adapter to connect to an external monitor.

 

Solution:

After removing the latest quality update, the ports work again.

1. Click "Win + i" to go into setting, then "System" -> "Recovery" -> "Advanced startup" -> "Restart now"

2. After rebooting into the Advanced Startup menu, "Trouble Shooting" -> "Uninstall Updates" -> "Uninstall latest quality update"

3. Follow the steps shown on the screen.

 

As I found the other solution of "press the power button for 30 seconds after shutting down" after I uninstall the quality update, if somebody encounters the same issue, appreciate if he/she can let me know if that works without uninstalling the update.

 

 

 

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