360 envy preparing automatic repair for 2 days

[Rachel431]

Stuck on preparing automatic repair for a few days won’t turn on 

[Max3Aj]

@Rachel431, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand your HP Envy x360 is stuck on the “Preparing Automatic Repair” screen for a few days and won’t boot into Windows. Let’s work together to get your PC back up and running.

Perform a Hard Reset

This helps clear temporary memory and reset hardware connections.

• Turn off the laptop completely.
• Disconnect all external devices (USB drives, printers, etc.).
• Unplug the power adapter.
• Press and hold the Power button for 15 seconds.
• Reconnect the power and try turning it on again.

Boot into Recovery Mode

If the system is still stuck, try accessing the recovery environment:

• Turn off the laptop.
• Turn it on and immediately press the Esc key repeatedly (once every second) until the Startup Menu appears.
• Press F11 to enter System Recovery.

If F11 works, you can try Startup Repair or System Restore from there.

Use HP Hardware Diagnostics (UEFI)

To rule out hardware issues:

• Turn off the PC.
• Turn it on and immediately press Esc repeatedly, then press F2 to open HP PC Hardware Diagnostics.
• Run the System Tests (especially the Hard Drive and Memory tests).

Boot from HP Recovery Media (if F11 doesn't work)

If recovery options don’t load, you may need to use a bootable USB recovery drive:

• If you created a recovery USB earlier, plug it in and boot from it.
• If not, you can create one using another PC: HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

Reset Windows (if accessible)

If you manage to boot into recovery:

• Choose Troubleshoot > Reset this PC.
• You can choose to keep your files or remove everything.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support