• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion Gaming - 15-ec0013dx
Microsoft Windows 11

Hello. I usually leave my laptop on as a bad habit. Just yesterday i came home for lunch and saw my screen was in the black error screen and saw whatever it says in the pictures Im going to post. I just would really like information on what 1tb NVME (id like the upgrade) to get and what i have to do to get the os downloaded to it. Thank you so much

 

P.S

I also have a samsung 1tb ssd i installed some time after getting the laptop, could i possibly just install the os onto that until i get the new nvme? I liked using the ssd to store important information and games and used the nvme (c:) to keep any smaller software 

A53DA790-753E-46DB-BE1F-B6006159AFB4.jpeg

7DF6A152-FFBF-4DB7-B3D8-128647965D61.jpeg

3 REPLIES 3
HP Recommended

@DannyPZZ 

 

Please use the following Official Guide to fix


                        HP PCs - Hard disk 3F0 boot device not found error


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Hi thanks for this but I looked into it. I cannot get into windows. I cant do much but run tests on my hardware (which all checked off as good) and open BIOS setup utility.

HP Recommended

Hi, @DannyPZZ 

 

If the drive passed the diagnostics test, try reinstalling W10, you can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

Since you will have to use the tool on another PC to create the installation media, you will need to enter your PC's product number in the tool's search window to create the recovery media.

 

Your PC's product number is:  7QS79UA#ABA

 

It is very possible that as your notebook came with a NVMe SSD, the parts are not there to install a 2.5" drive.

 

You would have to open up the notebook and check.

 

Below is the link to the service manual.

 

Maintenance and Service Guide HP Pavilion Gaming 15 Laptop PC

 

You can also use the Media creation tool to create a plain W10 installation flash drive.

 

Download Windows 10 (microsoft.com)

 

If the NVMe SSD won't take the cloud recovery media reinstallation, or the clean install, you will probably have to replace it.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.