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HP Recommended

I have the same issue. I created a usb of Ubuntu and loaded it on the laptop. However, my hard drive does not appear. I had switched secure boot to disabled and legacy to enabled. Can you give me any advice on how to access my hard drive so I can try to save some of my files? Thanks for the help.

 

Chris O

HP Recommended

Hi @IT_WinSec,

I want to let you know that I managed to reinstall Windows on my laptop, and it is working. However, after installing everything again, I found some issues (don't know if they caused my system to crash). My battery is dead, it is blinking orange light when charging. I also have a problem with Win Update, showing this message: "A current driver on your PC may be better than the driver we're trying to install. We'll keep trying to install." 

I want to say that before my system crashed I had an error with installing the newest update, but this time, after reinstalling Windows, it installed normally.

 

I would really appreciate if you could help me avoid this issue happening again. 

Many thanks for your guidance and help. This time I paused any further updates 🙂

HP Recommended

Hi @modemasue 

Good morning !

 

I am working on it, please give me some time and I will notify you once ready. I will then contact you again.

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended

Hi @dittocmv  Chris,

 

If you are able to boot/load Ubuntu, then you do not need to adjust Secure Boot, Legacy mode, etc - you are already in... If the drive cannot be found, it may not be detected by the operating system.  Did you perform F2 hardware scan ? What was the result ? Your HDD might be dead.  Let me know how it goes

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
HP Recommended

Hi @modemasue 

 

I sent you a private message (PM).

 

Please, click on the mail envelope icon above and reply there.

 

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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