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[Ck149]

My name is cactus i have been having problems with hp desktop 2018 core i3 Interms of booting

[Raj_05]

Hi @Ck149,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Boot issues with an HP desktop can be caused by various factors. Here are some steps you can take to troubleshoot and resolve the problem.

Check Power Supply: Ensure the power cable is securely connected and that the power outlet is working. If possible, try using a different power cable or outlet.

Inspect Hardware Connections: Open the case and check if all internal components (RAM, hard drive, graphics card) are properly seated. Also, verify that cables and connectors are secure.

Look for Error Messages: Note any error codes or messages displayed during the boot process. These can provide clues about the underlying issue.

Perform a Hard Reset:

• Turn off the desktop and unplug it from the power source.
• Press and hold the power button for 15-30 seconds to discharge any residual power.
• Plug the desktop back in and try turning it on.

Check for POST (Power-On Self-Test): Listen for any beeping sounds during boot. Beep codes can indicate hardware issues. Refer to your desktop's manual or HP's support site for specific beep code meanings.

Try Safe Mode:

• If you can get to the Windows boot menu, try starting in Safe Mode to see if the system boots with minimal drivers and services.
• To access Safe Mode, repeatedly press the F8 key (or Shift + F8) during startup.

Test with Minimal Hardware: Disconnect all peripherals and remove any non-essential internal components (like extra RAM sticks or additional hard drives). Try booting with just the essential hardware.

Check for BIOS Issues:

• Access the BIOS/UEFI settings by pressing the appropriate key during startup (often F2, F10, or Del).
• Look for any error messages or settings that might be causing the issue. You can also try resetting the BIOS to default settings.

Test with Another Monitor: Ensure the issue isn’t related to the monitor or its connections.

Update Drivers and BIOS: If you can boot into Safe Mode or get into Windows, ensure that all drivers and BIOS are up to date.

Run Diagnostics:

• Many HP desktops have built-in diagnostics accessible through the BIOS or during startup (usually by pressing F2 or Esc).
• Run these diagnostics to check for hardware problems.

Check for Hard Drive Issues: If the desktop is showing signs of starting but fails during boot, the hard drive might be failing. Consider running a hard drive diagnostic tool to check its health.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support