504 Gateway

[Irishmoma99]

I have an HP Chromebook 14-ca064dx laptop. I desperately need some assistance. I upgraded my AT&T Internet this week. Once I was back online my chromebook had restarted with system update.  I work from home and have never had this issue before. On my toolbar a weblink is now a gray globe. (The only one all the rest are fine) When I open the webpage that I work in for Education budgets it allows be to make corrections and save. When I run a consistency check to submit the budget I get this message "The proxy did not receive a valid response in time  failure Description: :state 9:Application response 502 bad gateway". I have never encountered this before. I have tried changing proxy settings, rebooting my laptop, rebooting the internet router. I spoke with AT&T all afternoon yesterday and they had me reset which all that did was erase some passwords. I have tried everything in privacy & security settings. I am at a lost if anyone has insight I would greatly appreciate it.

[Treeko]

Hi @Irishmoma99 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing connectivity issues with HP Chromebook 14-ca064dx.

Kindly refer to the steps on this link to update BIOS and let me know if that fixes the issue. Also, ensure to update network drivers.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support