(70368744177664), (2) WINDOWS CRASH

[Lorenzo001]

Please help, my PC randomly freeze and crash with the blue screen. Error: (70368744177664), (2) 

[Raj_05]

Hi @Lorenzo001,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

Error code "70368744177664" is not a common error code associated with blue screen crashes in Windows. It's possible that this error code is specific to your HP PC or the software installed on it.

However, blue screen crashes are often caused by hardware or software issues, such as faulty RAM, outdated drivers, or corrupted system files. Here are some steps you can take to troubleshoot the issue.

• Update your drivers: Make sure that all the drivers for your HP PC are up-to-date, including your graphics driver, network driver, and chipset driver. You can download the latest drivers from the HP website or use a third-party driver updater tool.
• Check your hardware: Run a hardware diagnostic test to check for any issues with your RAM, hard drive, or other components. You can use the built-in Windows Memory Diagnostic tool or a third-party hardware diagnostic tool.
• Scan for malware: Run a full system scan with your antivirus software to check for any malware or viruses that may be causing the blue screen crashes.
• Check your system files: Use the System File Checker tool to scan and repair any corrupted system files. To do this, open Command Prompt as an administrator and type "sfc /scannow" and press Enter.
• Perform a clean boot: Disable all non-Microsoft services and startup programs to see if any of them are causing the blue screen crashes. To do this, type "msconfig" in the Start menu search bar and press Enter, then select the "Selective startup" option and uncheck "Load startup items".

I hope this helps.

 
Take care and have a good day.

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Alden4
HP Support