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‎09-26-2017 07:44 AM

HP Recommended
Product: HP 7th generation
Operating System: Microsoft Windows 10 (32-bit)
Hello All,
I bought a 7th generation HP laptop a few months back.
While changing password, I forgot to note down the new password.
Now I am unable to login to the system.
Please help me to log back with out using USB as I haven't saved the passwords anywhere else!
Thanks!!
5 people had the same question
1 REPLY 1

‎09-27-2017 10:59 AM - edited ‎09-27-2017 11:00 AM

HP Recommended

Greetings @smudigo, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are unable to login on your computer.

Don't worry, I will be happy to help you. 

Have you tried to login with the wireless off on the computer?

May I know the exact product number of your computer? Click here. Please do not share the serial number of your computer.

 

Please refer to this HP Article and try the steps suggested to reset the password on your computer. 

If the issue persists, you would have to perform a recovery on your computer which will take it back factory condition by erasing all your data. 

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

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