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‎07-03-2025 08:09 AM

HP Recommended
Product: 8VU79EA#AKD
Operating System: Microsoft Windows 10 (64-bit)

Cannot run the recovery tool since Product ID 8VU79EA#AKD is not being recognized. The tool inform to contact HP Support

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1 REPLY 1

‎07-03-2025 10:13 AM - edited ‎07-03-2025 10:14 AM

HP Recommended

You're using the wrong version of the HP cloud recovery tool.

 

You need to use the HP cloud recovery client software from your notebook's support page, and if you are using it on another PC, you have to enter your notebook's serial number in the tool's search window, not the product number.

 

HP ProBook 450 G7 Notebook PC Software and Driver Details

 

Here's an info link for how to use the software:

 

Komputery biznesowe HP - Korzystanie z klienta HP Cloud Recovery w systemie Windows 11 i Windows 10 ...

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