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‎07-14-2023 10:53 AM

HP Recommended
Product: Envy
Operating System: Microsoft Windows 11

My Laptop shuts down when i plug in the laptop. It seems fine going off it's internal battery but as soon as I plug it in after a couple of seconds everything goes black. it then either restarts or shuts down completely and I have to hold the power button to force restart it. I tried updating everything, running a diagnostic through windows startup using F2, and doing a diagnostic using the HP app (when I ran it it says the battery check was cancelled). 

Category:
1 REPLY 1

‎07-16-2023 03:09 AM

HP Recommended

Hi @User1561 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing battery issue.

 

Request you to please click on this link and follow the steps to test the battery.

 

If there is a failure ID, I request you to share the Failure ID with us.

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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