A crashed laptop that microsoft bitlocker preventing fixing it. it rejects every encryption key

[msdy1]

HP 17 inch laptop, serial number

>Do not include the product serial number or any private information<.

It crashed and now encryption is blocking and fix. 

[msdy1]

No option to disable or remove it

[Pallipurath]

Hi @msdy1 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that your  HP laptop is stuck at the BitLocker recovery screen after a crash and every recovery key is being rejected, the issue is usually caused by one of these situations:

• The wrong BitLocker recovery key is being entered.
• The recovery key belongs to a different Microsoft account/device.
• The BitLocker encryption metadata or Windows installation is damaged.
• The TPM/security chip state changed after a BIOS update, hardware change, or crash.

Verify you are using the correct BitLocker recovery key

• On another device, open:
  Microsoft BitLocker Recovery Key page
• Sign in with the same Microsoft account that was used on the laptop.
• Compare the Key ID shown on the laptop's BitLocker screen with the Key ID listed on the website.
• Enter the matching 48-digit recovery key.

If multiple keys are listed, try only the one whose Key ID matches the laptop screen.

Try BitLocker recovery from Windows Recovery Environment

• At the BitLocker screen, select:
• Skip this drive (if available)
• Go to:
• Troubleshoot 
• Advanced options
• Try these options:
• Startup Repair
• System Restore (if restore points exist)
• Uninstall Updates 
• Uninstall latest quality update
• Restart after each attempt.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!